Susan Edgman-Levitan, PA, is Executive Director of the John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital. Prior to coming to MGH, she was the founding President of the Picker Institute. She is a Lecturer in the Department of Medicine, Massachusetts General Hospital and an Associate in Health Policy, Harvard Medical School. A constant advocate of understanding the patient’s perspective on healthcare, Susan has been the co-principal investigator on the Harvard Consumer Assessment of Healthcare Providers and Systems Study (CAHPS) study from 1995 to the present and she is the IHI Fellow for Patient and Family-Centered Care. She is an editor of Through the Patient’s Eyes, a book on creating and sustaining patient centered care, The CAHPS Improvement Guide, and has authored many papers and other publications on patient-centered care. She is a co-author of the Institute of Medicine 2006 report, The Future of Drug Safety: Promoting and Protecting the Health of the Public. She chaired the NCQA PCMH Advisory Committee to develop the 2011 standards for PCMH practice recognition and led the Patient Engagement Forum for the World Innovation Symposium in Healthcare and authored the white paper, Partnering with Patients, Families, and Communities for Health: A Global Imperative. In 2015 Ms. Edgman-Levitan co-chaired the Primary Care Payment Work Group for the Health Care Payment Learning Action Network. She is currently leading the engagement and communication activities for the Partners Healthcare System’s NIH-funded Precision Medicine grant, All of Us.
Ms. Edgman-Levitan serves on several boards and national advisory committees, including the American Board of Internal Medicine Council, the Patient-Centered Primary Care Collaborative, and is a member of the Lucian Leape Institute at the National Patient Safety Foundation/IHI. Ms. Edgman-Levitan is a graduate of the University of Michigan and the Duke University Physician Assistant program where she received the Distinguished Alumni award and was inducted into the Duke University Medical Center Hall of Fame in 2004.
Ms. Edgman-Levitan was awarded the 2007 Leadership and Innovation award from the Center for Information Therapy and the 2016 inaugural Richard Nesson award from the Massachusetts Health Quality Partnership.